Give your business a competitive advantage without high startup costs

hosted_pbx

Hosted PBX

msTeams

Teams direct routing

1300_numbers

1300 numbers

1800_numbers

1800 numbers

mobile

Virtual mobile numbers

pb00

SIP trunking

Hosted PBX

‘Hosted PBX’ is used to describe a phone system that is hosted in the cloud (or Internet) and works via VoIP (Voice Over Internet Protocol).

Your business phone system in the cloud

Some benefits of Hosted PBX include being location independent, not needing equipment, and being easy to manage. Add and remove phones when required, with minimal configuration. Hosted PBX offers a significantly richer feature set compared to older on-premise deployments.

Demanding Enterprise Requirements

With the Hosted PBX service, you gain access to a complete set of telephony features that can be selectively activated or deactivated to align with the unique needs of your organization.

Scalable for Business Growth

Flexible PBX Scaling to Match Your Needs - Expanding your PBX is simple - just add more extensions, and our team will promptly set up the new service so you can continue operations without disruption.

Seamless Multidevice Integration

Freedom to Work Your Way with SoftPhone - The SoftPhone app empowers you to make and take calls from multiple devices, while our Hosted PBX platform delivers the flexibility to stay connected from the office or when working remotely.

Our Services

Hosted PBX

Designed for the modern, fast paced Australian business. Your business phone system in the cloud will help you stay connected with your clients.

Teams direct routing

Microsoft Teams direct routing in Australia. Make and receive phone calls in Teams along with advanced hosted PBX features.

1300 numbers

Shared-cost Australia wide numbers. Make it easy to reach your business at the cost of a local call.

1800 numbers

Offer free calls to your customers from anywhere within Australia.

Virtual mobile numbers

Make and receive calls, get SMS to email. Avoid roaming charges.

SIP trunking

Connect your VoIP compatible onsite phone system and save on line rentals and calls.

Who are PhoneCloud Telecom?

We are a team of dedicated professionals who really love what we do.
VoIPLine Telecom started offering VoIP solutions in 2008. We now provide VoIP services to over 5000 businesses Australia wide. While we serve a larger client base, we continue to offer a personalised service to each of our customers.

Significant investments have been made into both equipment and software development, leading to the development of many custom features designed especially for small and medium business use. We own all of our equipment and software.

We own our equipment and software

Custom developed billing system

Fully independent Australian PhoneCloud provider

Registered with APNIC and have our own autonomous system number

Australian VoIP provider with 99.9% SLA guaranteed uptime.

VoIPLine Telecom is one of the few Australian VoIP Providers specialising in business VoIP. We understand how important it is to our customers to have a rock solid system. Reliability is not just words with VoIPLine.
All our systems are fully redundant and uptime is constantly monitored.

Current Service Status

Uptime
0 %

Independently monitored
by Hyperspin.com,
one of the leading independent network
monitoring services with advanced reporting &
notification systems.

Here are some reasons why we think you will like us.

Number Portability
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Keep your existing number even if you move outside of your local phone exchange area.
Australian based support
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All technical support is provided by the people who designed and developed the system.
There are no complex and time consuming escalation processes. We are a Melbourne based VoIP provider and we love support enquiries!
Reduce your expenses and improve productivity
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  • No line rentals
  • No expensive onsite PBX
  • No maintenance fees
  • Cheap call rates
  • Never miss a call
  • Work from anywhere
  • One VoIP phone system for all your offices
Use one network for computers and phones
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Save on additional cabling Easy installation. Just plug and play!
Enjoy advanced functionality
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  • IVR Menus
  • Voicemail to email
  • Call recording
  • Conference calls
  • Custom music on hold
  • Advanced Reporting
  • Call queues
  • Fax to email (subscription required)
  • Call transfer
  • Time Conditions and more
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Frequently asked questions

Switching to VoIP (Voice over Internet Protocol) can offer several key advantages for your business:
Cost Savings: VoIP significantly reduces communication costs, especially for long-distance and international calls, by utilizing the internet rather than traditional phone lines.
Flexibility: VoIP allows for seamless integration with various devices, enabling employees to make and receive calls from smartphones, computers, and tablets, ensuring they remain connected wherever they are.
Scalability: As your business grows, VoIP systems can be easily scaled to add new users or features without the need for major infrastructure changes.
Advanced Features: VoIP systems provide a range of advanced functionalities such as call forwarding, voicemail to email, video conferencing, and virtual numbers, enhancing productivity and collaboration.
Reliability: With the right setup and internet connection, VoIP offers high call quality and reliability, ensuring that communication remains smooth and uninterrupted.

Unified Communication: VoIP consolidates voice, video, and messaging into one platform, streamlining communication and reducing the need for multiple separate tools.
By switching to VoIP, your business can enjoy a more efficient, cost-effective, and
flexible communication solution.

Cloud-Hosted PBX (Private Branch Exchange) is an internet-based phone system that offers businesses a flexible, modern, and feature-rich communication solution:

Cost-Effective: No need for expensive hardware or maintenance, as the system is hosted in the cloud, reducing both upfront and operational costs.

Highly Scalable: Easily adjust the number of users and features as your business grows, without costly upgrades or additional infrastructure.

Remote Access: Employees can access the system from anywhere with an internet connection, enabling remote work and improving communication flexibility.

Rich Features: Offers advanced functionalities like auto-attendant, call routing, voicemail-to-email, call recording, and detailed analytics, helping to enhance customer service and efficiency.

Reliable and Resilient: Cloud providers offer built-in redundancy and backup, minimizing downtime and ensuring your communication remains uninterrupted during outages or disasters.

Streamlined Integration: Combines voice, video, messaging, and collaboration tools into a single platform, simplifying communication and boosting productivity.

Switching to a Cloud-Hosted PBX system helps businesses enhance communication, reduce costs, and adapt seamlessly to changing needs.

SIP Trunk (Session Initiation Protocol Trunk) is a modern communication method that allows businesses to transmit voice, video, and other unified communications over the internet:
Cost Savings: Reduces the need for traditional phone lines by using internet-based connections, lowering both local and international calling costs.

Scalability: Easily expand or reduce the number of channels based on your business needs without the need for additional physical infrastructure.
Flexibility: SIP Trunks allow integration with existing PBX systems, enabling a smooth transition to VoIP without replacing your current equipment.
Global Connectivity: Provides the ability to connect with customers or colleagues worldwide, using virtual numbers to establish local presence in various regions.
Advanced Features: Supports high-quality voice and video calls, instant messaging, and advanced call management features, enhancing overall communication efficiency.
Reliability: Ensures strong, consistent performance through multiple routes and redundancies, minimizing downtime and offering failover options in case of disruptions.
SIP Trunking offers a cost-efficient, scalable, and flexible solution for businesses looking to modernize their communication infrastructure and improve operational efficiency.

Microsoft Teams Direct Routing is a solution that enables businesses to use Microsoft Teams as their primary phone system by connecting it to the Public Switched Telephone Network (PSTN) via third-party providers:
Cost-Effective Calling: Direct Routing allows businesses to make and receive calls through Teams using their existing telephony provider, potentially reducing call costs and avoiding the need for Microsoft’s calling plans.
Flexibility: Enables businesses to integrate their existing SIP trunks or phone systems with Teams, offering a seamless transition to cloud-based communication without replacing current infrastructure.
Global Reach: Supports calling to and from any region worldwide, allowing companies to maintain a local or global presence while using a single platform for communication.
Customizable Solutions: Businesses can choose their preferred telephony provider, ensuring flexibility and control over call management, billing, and support.
Unified Communication: Combines voice, video, messaging, and collaboration tools in the Microsoft Teams interface, streamlining communication across the organization.

Business Continuity: Offers failover options to ensure continued service during outages, improving reliability and minimizing communication disruptions.
Microsoft Teams Direct Routing empowers businesses to enhance communication efficiency by integrating voice calls into Teams while maintaining flexibility and control over their phone systems.

1300 and 1800 numbers are Australian business phone numbers that provide a professional and accessible way for customers to contact companies. They differ in terms of cost and functionality:
1300 Numbers:
Local Rate Numbers: Customers pay a local call rate when dialing from any landline in Australia, regardless of location.
Shared Cost: The business receiving the call pays part of the cost, while the caller pays the standard local rate.
National Presence: 1300 numbers give businesses a national, non-geographic presence, which enhances credibility and accessibility.
Routing Flexibility: These numbers can be routed to different locations based on time, caller location, or other business rules.

1800 Numbers:
Toll-Free Numbers: Calls to 1800 numbers are free for the caller when dialed from a landline anywhere in Australia, with the business covering the entire cost of the call.
Customer-Friendly: Ideal for businesses wanting to provide a cost-free option for customers, encouraging them to make contact.
National Coverage: Like 1300 numbers, 1800 numbers also offer a national, professional image without being tied to a specific geographic location.

Routing Flexibility: Similar routing capabilities, enabling businesses to handle calls based on time zones, caller locations, or operational needs.

Both 1300 and 1800 numbers are commonly used by businesses to create a national presence, enhance customer service, and streamline call handling.

Have Specific Requirements? Let's Work Together to Find the Ideal Fit for Your Needs.

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom.