Open Integration System
With direct integration to various web applications, CRM systems, and services, along with the availability of APIs and webhooks, you can automate your business workflows and boost productivity. For instance, you can view customer information from your CRM during a call or trigger a webhook to your server when a call flow event occurs.
Direct Integration Is Available With
Integrate With Thousands of Third-Party Services and Apps via Zapier
Integrate With Any Other System via:
API
Webhooks
Integration Features
HubSpot Integration Features:
- Create new HubSpot contacts directly during active calls, from phonebooks or call history in the Webphone.
- View detailed HubSpot contact information during an active call, including name, email, company, contact owner, lead status, and last activity date.
- Access active deals and view links to them in HubSpot, along with deal amounts.
- View active tickets for a contact with links to them in HubSpot and their status.
- Log calls to HubSpot and add notes, both during an active call and in the call history.
Tall Emu Integration Features:
- View Tall Emu contact information during an active call, including name, company, and lifecycle stage.
- Access quotes, opportunities, and sales with direct links to each item.
- View active tickets and invoices, with links to the respective items in Tall Emu.
Zoho Integration Features:
- View Zoho contact information during an active call, from phonebooks or call history in the Webphone, including name, email, company, contact owner, and the last date of activity.
- Create new Zoho leads during active calls, directly from phonebooks or call history in the Webphone.
- Access active deals for a contact with links to them in Zoho, along with deal amounts.
- View active tasks for a contact with links to them in Zoho.
- Log calls to Zoho and add notes, both during an active call and in the call history.
API Features:
- Make calls via the API, with the option to select the desired user and caller ID.
- Retrieve a list of user, queue, and ring group calls.
- Filter calls by date, user, sorting, offset, and other parameters.
- Conveniently test the API directly from the portal.
- Secure API access with IP address whitelist restrictions for enhanced security.
Webhooks Features:
- Create multiple endpoints and select specific triggers for each endpoint.
- Set up multiple triggers at the account level, including inbound and outbound calls (start, answer, completion), queue and ring group calls, as well as call recordings and voicemail.
- Receive full call details: call type, caller, recipient, timestamps, and more.
- Conveniently test webhooks directly from the portal for seamless integration.
API PBX Features:
- Integrate the API at any point in your call flow for seamless control.
- Number Mode: Redirect calls to any desired number, whether internal or external, upon request.
- Name Mode: When a call goes through the API object, an API request is made to an external web application to retrieve the caller’s name based on the caller ID. This name is then added as a SIP header and displayed on the handset.
Webhook PBX Features:
- Send webhooks from any point in the call flow, offering more flexibility compared to account-level webhooks with specific triggers.
- Receive full details of the call, including call type, caller, recipient, timestamps, and other relevant information.
Simple Pricing
All integration features are included with a single subscription. The price is dynamic and calculated based on the number of PBX users added to your account. The cost of integration is $4.40 per user. For example, if you have 7 users, the monthly cost of integration will be $30.80 ($4.40 * 7).
Integration licence
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What's included
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Direct CRM integrations
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API/Webhooks tab
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API and webhook PBX objects
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Zapier
Do You Need Direct Integration With VoIPline?
Need integration with other web applications? If your business requires integration with an application we don’t currently support, please submit your request below, and we’ll be happy to assist.
Integrations
Frequently asked questions
Some features provided through our open integration policy apply to the entire account and cannot be linked to specific users. As a result, we are unable to offer a pricing model that allows for selecting individual users who require the integration service.
The monthly cost of integrations is dynamic. If you add or remove users from your account, the cost of the integration subscription will be automatically recalculated.
The subscription includes the entire range of integration options.
The API/Webhooks tab operates at the account level, allowing you to configure triggers and receive webhooks for all calls that match the specified criteria. In contrast, PBX objects such as APIs or Webhooks are designed for specific call flow scenarios, enabling you to select a particular point in the call flow as a trigger.
CRM integrations only work in the Webphone.
Have special requirements? Let us tailor a solution to suit your needs
We’d love to connect with you and discuss your requirements. Once we have a clear understanding of your needs, we’ll provide you with a detailed quotation. Additionally, we can tailor custom call plans, integrate with third-party systems, and personalize the setup to deliver a solution perfectly suited to your business.
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