1800 Numbers
Low-cost 1800 business numbers. Join Australia’s top 1800 provider.
One simple plan with one simple rate
FREE Number porting. FREE Instant activation.
No contracts. No limit on concurrent calls.
Location-Based Routing
Automated call distribution based on geographic location, including MOLI (Mobile Origin Location Indicator)
Send all your 1300 number calls to the nearest business location.
Help your customers connect to the right destination quicker.
Streamline productivity. Improve customer service.
Call routing features that make communication easy
Included at no extra cost. Drag & Drop web portal for easy call flow management
- Advanced call analytics
- Call queue wallboard
- Queue call-back
- IVR menu
- Simultaneous ring to mobile(s)
- Voicemail to email
- Call recording
- Caller ID routing
- Time based routing
- Music on hold
Business grade, quality VoIP services
Want a personalised 1800 number?
Smart numbers, also known as Phoneword numbers, are custom 1800 telephone numbers that you can purchase through the ACMA’s numbering system. These numbers can include memorable phone words, like 1800 PHONECLOUD (1800 029 126 – the letters are automatically discarded when dialed), or distinctive patterns such as 1800 222 222.
Smart numbers are a great way to make your business more memorable, especially if the phone word aligns with your branding or marketing efforts.
Once you’ve selected your smart number, we’ll activate it on our platform at the same rate as any other 1800 number.
Personalised greetings for your 1800 business number
Within our PBX system, you’ll have access to a variety of features that allow you to upload and play media files for your callers. These professionally crafted announcements help elevate your business’s image and create a polished experience for your clients.
Enhance your customer interactions by creating personalized voice recordings for welcome menus, voicemail greetings, call queue announcements, and other periodic messages. These custom touches ensure your callers feel valued and informed throughout their experience.
Flexibility of 1800 numbers in the cloud
Phonecloud offers the flexibility to work from anywhere. With our toll-free numbers, you can easily take calls on your mobile, through a smartphone app, on your laptop, or via an IP desk phone. Our hosted PBX solution also allows you to configure softphones and handsets wherever you need them, ensuring seamless communication no matter where you are.
Integrating with Microsoft Teams adds a new layer of productivity to your business when using 1800 numbers. This integration provides unified communications functionality, enabling features like screen sharing, file sharing, and group video calls. It helps keep your team connected and enhances collaboration, making it easier to manage calls and communicate effectively.
1800 numbers
Frequently asked questions
The main feature of our service is that clients can reach your business completely free of charge on a 1800 number. This makes it easier for customers to contact you without worrying about call costs, improving accessibility and enhancing your customer experience.
Absolutely! You don’t have to purchase a new 1800 number or lose your active number when switching to a new VoIP provider. Any 1800 number we provide, or one that has been ported into our service, can be easily ported out to another provider—provided they are willing to take on the number. This ensures you can keep your existing number and continue serving your customers without disruption.
As many as you wish, there are no any restrictions.
Phonewords or smart numbers are 1300 numbers with digits that could be translated into a text. E.g. 1300 PHONECLOUD = 1300 029 126
Unfortunately, yes. This is regulated by ACMA and the Australian government. As a telecommunications provider, we are required to pay monthly fees for 1800 number services, which is why we cannot offer it completely free of charge. The simple rule is: if you want to keep the number, you need to pay for it each month. This ensures continued access to the service and helps maintain its reliability.
Australian VoIP provider with 99.9% SLA guaranteed uptime.
Phonecloud partners with Voipcloud which is one of the few Australian VoIP providers specialising in business VoIP solutions. We understand the importance of a reliable system for our customers, and for us, reliability is not just a promise—it’s a commitment.
All our systems are fully redundant, with constant uptime monitoring to ensure your business stays connected without interruption.
Current Service Status
Independently monitored
by Hyperspin.com,
one of the leading independent network
monitoring services with advanced reporting &
notification systems.
Have special requirements? Let us tailor a solution to suit your needs
We’d be happy to give you a call and discuss your requirements in detail. Once we understand your needs, we will provide you with a comprehensive quotation. We can also create custom call plans, integrate with third-party systems, and tailor the setup to develop a solution specifically designed for your business.
Hosted PBX free trial today!