Cloud-hosted call centre solutions
Boost call center productivity with ease. Launch campaigns effortlessly, monitor agent performance, and track call outcomes in real-time. With advanced reporting tools, gain valuable insights to optimize your strategies and drive better results.
Integration with MS Teams Unified Communication
Advanced API support for integration with third-party systems: REST, Webhooks
Advanced reporting
- Call queue statistics: answered, missed, timed out calls
- User performance: inbound vs outbound calls, avg. call length, total call duration, number calls made/answered, missed calls
- Call volumes statistics
- Hourly call distribution
- Inbound calls by caller ID
- Outbound calls by dialed prefix
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Inbound call campaigns
- Support for 1300, 1800, GEO and mobile numbers with unlimited inbound channels
- Multi-level IVR menus
- Support of multi-level call queues
- Queue wallboard - presenting live queue information
- Unlimited call recording to email
- Automated callback request feature
- Advanced, feature rich cloud PBX functionality
- Call listen and whisper functionality for agent training or quality control
Outbound call campaigns
- Highly competitive call rates
- User configurable caller IDs
- User performance reporting
- CDR export functionality
- Connect third-party dialer solutions via SIP trunk
- Call listen and whisper functionality for agent training or quality control
Use our Hosted PBX or SIP Trunking service together with low call centre rates
The call plans listed below are ideal for businesses that make numerous short-duration calls. While you can choose any plan that fits your business, if you’re operating a call center or dealing with frequent short calls, paying per minute could be more cost-effective than paying per call. Please note, the rates are per minute, but billed per second, with no minimum call cost.
Timed X
Rated per second
Rated per second
Timed MAX
Rated per second
Rated per second
SIP Line X
Rated per second
Rated per second
Purchased separately:
SIP Line MAX
Rated per second
Rated per second
Purchased separately:
- Calls rated ‘per second’ with no minimum call costs.
- Prices AUD inc GST
- Fair use policy applies to all call plans and services
- Critical information summary
- FREE: Activation
- FREE: Advanced features
- Australian based service and support
Designed with
ease of use in mind
You are now in true control of your business communications.
- Full feature set available
- Advanced reporting including statistics about inbound and outbound calls per agent
- Customisable outbound caller IDs
- Use softphones or desk phones
- Easily scalable — pay for what you use
- Call recording
- IVR Menus
- Call queues
- Location independent — agents can be anywhere in the world
- Call listen and whisper functionality for agent training or quality control
Current Service Status
Independently monitored
by Hyperspin.com,
one of the leading independent network
monitoring services with advanced reporting &
notification systems.
Call centres
Frequently asked questions
No Need for On-Site Equipment: There’s no need to purchase, maintain, or update expensive on-site hardware. Your provider handles all of that, saving your business both current and future costs.
Seamless Office Expansion: Cloud-hosted call centers make it easy to open new offices or relocate at any time, without the logistical challenges of on-premises systems.
Effortless Scalability: Growing your team is simple. Need to hire ten more agents? Just purchase new licenses through your online portal, and your system will be ready to go instantly.
Advanced Features and Integrations: Cloud-hosted call centers offer features not available with on-site systems, such as third-party integrations, detailed user-performance reports, advanced voice menus, time-based routing, call recordings, and more.
Certainly! You can schedule a free demo session at a time that suits you. Our technical engineers will walk you through our services, provide a detailed training session on navigating the system, and guide you through configuring call flows. They’ll also be available to answer any questions you may have.
The employee must have a reliable and stable internet connection to ensure a seamless experience for the customer. A PC or laptop with the latest version of any preferred browser is essential, though we recommend using Google Chrome to avoid potential software issues.
Yes, it is possible.
The call queue wallboard feature provides a real-time visual display of key metrics such as the number of callers waiting in each queue, agents on calls, average wait times, and the number of answered and missed calls, all through a unique user interface.
User performance reports track call activity, showing who answers or makes the most calls, call durations, and missed calls on a daily, weekly, or monthly basis.
The call recording feature can be enabled for both inbound and outbound calls. Each recording is automatically emailed to the assigned address, with detailed information about the caller ID, time, and user.
Absolutely. We offer a ‘Time Conditions’ feature that enables you to schedule calls within specific time frames. For example, if you have two branches in different time zones, you can set up time conditions to route calls for Office A from 9 AM to 6 PM and for Office B from 6 PM to 11 PM. Depending on your needs, time conditions can be configured alongside various call objects, allowing for flexible and efficient call routing based on the time of day.
We also offer the following services to cover your most demanding requirements
1300 numbers
Visit 1300 page Create a professional image without the high costs. Get your toll-free number today!
1800 numbers
Visit 1800 page One simple plan, one clear rate. Activate your 1800 number today!
Internet
Visit internet page Experience guaranteed voice quality with our NBN and On-Net Fibre connections.
International inbound phone numbers
View more info Expand your global reach by connecting phone numbers from over 50 countries. Make it easier for your international customers to get in touch with you.
Voice Artist
View more info Enhance your brand image with professionally recorded greetings that leave a lasting impression on your clients.
Number Porting
View more info Seamlessly transfer your existing phone number with our number porting service. Keep your number, no matter where you go.