Hosted PBX

Your business phone system in the cloud

‘Hosted PBX’ is used to describe a phone system that is hosted in the cloud (or Internet) and

works via VoIP (Voice Over Internet Protocol).

Some benefits of Hosted PBX include being location independent, not needing equipment,

and being easy to manage. Add and remove phones when required, with minimal

configuration. Hosted PBX offers a significantly richer feature set compared to older on-premise deployments.

Hosted PBX

This is how it works

Device License
As a user of the system you can have multiple devices linked to your user object. These could be a Desk IP Phone, Smartphone, PC, or a few Desk IP Phones located in different places, such as one in the office and one at home.
Each device requires a Device License in our system and allows the flexibility of having one User object with one call plan linked to all devices
Phone Number

No phone lines

There are no phone lines– your number will never be busy again.

Number porting

Number porting supported. Keep your existing phone number wherever you go.

Order new numbers

Order new numbers from anywhere in Australia or overseas. Click here to view list of countries

Configure call flow

Configure inbound call flow yourself. Point number to a user, menu, call queue or any other subject.

User License
Our pricing structure is based on the number of people using a hosted phone system. The User License allows you to create a ‘user object’ in the call flow. The User object can then be linked to one or more SIP Devices and to the selected call plan. This allows users to have multiple devices like their Desk Phone, Smartphone and PC all linked to the same object in the call flow and the same call plan, making it easy for other people to reach you.
Call Plan
We offer various call plans, from basic timed call plans to fully unlimited. Our call plans allow users to make outbound calls at the rates defined in the plan. You can choose different call plans for different users in the system.

 

Equipment
You can connect any compatible SIP (VoIP) equipment to the system. Each such device requires a Device License. These could be Desk IP Phones, Conference phones, Softphones on a PC or Smartphone, ATA adapters and other devices. Please have a look at our Equipment page to view the equipment we offer.

 

Get your FREE account today
and try it for yourself

Flexible pricing structure

With our flexible mPBX platform you can assign different call plans to each user in the system.

Below you can see our popular package deals. You are free to customise your subscriptions any way you like and save on monthly fees.

Company Starter

$7.95 per user/per month
Subscription breakdown:
Australian phone number $ 0.65
User license $ 3.95
SIP or MS Teams device License $ 3.35
Call plan subscription $ 0.00
$7.95

Call rates:
Australian local & national calls 9c per call
Australian mobile calls 4.9c p/min
13 / 1300 calls 25c per call

Prices AUD inc GST
Critical information summary (CIS)
* Fair use policy applies
** Limited time offer extended – valid for new accounts registered until 1st November 2019 and for the lifetime of those new accounts

To view our international call rates
FREE: Activation FREE: Advanced features

Australian based service
and support

Looking to customize your Hosted PBX system?

Sign up to start your Hosted PBX 14 day free trial today!

Hosted PBX

Features & Benefits

of our platform

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licenses and get it instantly activated.

You are now in true control of your business communications.

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mPBX Feature Highlights

REST API and Web-hooks

We are working on creating flexible API for our customers to allow integration with various third party software packages like CRMs, Ticketing systems, etc

Call pickup groups

You can configure a group of users who are allow to pick up calls for each other. It is useful when somebody has called your colleague and you do not want to jump up from your desk

Call queue wallboard

Queue wallboard allows you to monitor the status of your call queues in real time. You can see how many callers are waiting in each of your call queues

Phone auto provisioning

You can now simply enter Yealink phone MAC address in the cloud PBX graphical web portal and phone will be able to pickup everything automatically

Global phone book

Centralised management of global phone books. You can now group all contacts into phone books and configure phones to display required phone book(s) for the user

DTMF prefix

Ask the caller to enter digits and get them displayed on your phone screen. This can be useful when you want your callers to enter account number or similar information before answering their call.

Hot desking

Move freely between desks and offices. Each user in the system can now login and logout of any connected VoIP phone. When logged in, VoIP phone is automatically linked to the User

Integration with Office 365

Add PSTN calling functionality to your Microsoft Teams users. Make and receive calls at our competitive rates. Use all of the cloud mPBX features together with Microsoft Teams.

Call parking

You can now send calls to the predefined call parking slot and retrieve it from another phone in your business. This feature was very popular with the older PBX systems and due to high demand

SRTP

Add security to your voice calls by using SRTP within the VoIPLine network. By enabling this feature you can allow for 2 way security that will prevent intruders listening to your important calls.

User performance reports

See who answers or makes the most calls, call duration, missed calls and more.

INBOUND NUMBER

You can order phone numbers from major capital cities in Australia, connect 1300/1800 number or order numbers from almost anywhere in the world. New number activation is instant. You can also port your existing…

Simultaneous ring

Your call can be forwarded to multiple telephone numbers simultaneously. This can also include our call confirm feature that will prevent the call from going to your mobile voicemail.

Voicemail to email

Any message that is left on your voicemail can be sent to you by email so you can listen to it from anywhere easily.

Time conditions

Calls can be diverted to different destinations based on time of day or days of the week. For example, calls can be diverted straight to voicemail after hours.

Ring group

Ring group allows you to set a number of users on your hosted mPBX to ring simultaneously. e.g. You can have a ring group for the sales department. Each phone in the department will ring when this group is called.

Call recording

Call recording feature can be enabled for inbound and/or outbound calls. Each recording is then emailed to the email address specified with information about caller ID, time, User name. We do not store recordings on our…

Announcement

When a call is connected, our system can play pre recorded greeting. After that it can play music to the caller while the call is being diverted to phones.

Voice menu

Interactive Voice Response (IVR) menu provides callers with a greeting and number of interactive options which allows them to be directed to the appropriate department, person or information (e.g. press 1 for sales, 2 for…

Queue

If you are unable to pickup a call immediately the call can be placed in a queue with your customized music on hold. Caller can be prompted to press 1 to leave a message during the wait.

Conference

You can now organise conference calls with unlimited number of participants along with regular conference calls. You could either provide them with special virtual number to dial, or simply dial their numbers from your VoIP phone and then transfer the call to…

CallerID prefix

Caller ID prefix is an add-on to caller ID shown on your IP Phone for incoming calls that go through the call flow. This prefix allows you to identify where the call is coming from (e.g. Sales: 03 9999 7999).

CallerID routing

Allows you to filter inbound calls based on their callerID (e.g. calls from NSW with prefix 02 would go to your Sydney office, while other calls will go to main queue).

Internal number

Each user in the system will be assigned short 4 digit number. You can call each other within the cloud PBX using short numbers.

Statistical Call Reports

Inbound Call Reports

You can select a date range and generate a report about all the inbound calls going to your business.

You will see statistics about how many calls were answered or missed and where those calls were coming from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis.

Outbound Call Reports

You can select a date range and generate a report about all the calls made by your business.

You will see statistics about how many calls were made and how many were answered, busy or not answered. You will see statistics regarding destination prefixes (e.g. calls to 613 – Victoria or 612 – NSW etc). You can also save the generated reports as PDF or CSV files for further analysis.

Daily Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

The hour of day call distribution report shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you have a shortage of staff to handle calls, and determine when is a quiet time of day for your business.
Monthly

Monthly Call Volume

The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.

International call rates

Canada - Ottawa$0.017 AUDChina - Beijing$0.046 AUD
Germany - Berlin$0.007 AUDGreece - Athens$0.148 AUD
Hong Kong$0.06 AUDIndia - New Delhi$0.051 AUD
Indonesia - Jakarta$0.062 AUDItaly - Milan$0.035 AUD
Japan - Tokyo$0.031 AUDMexico - Mexico City$0.037 AUD
New Zealand - Auckland$0.04 AUDUK - London$0.022 AUD
USA - New York$0.026 AUDVietnam - Hanoi$0.121 AUD

Enter the phone number you wish to call to find the rate


We also offer the following services to cover your most demanding requirements

1300/1800 NUMBERS

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does not have to be expensive.
Get your toll free number today!

INTERNET

Guaranteed voice quality via our NBN
and On-Net Fibre connections.

INTERNATIONAL INBOUND PHONE NUMBERS

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

VOICE ARTIST

A professional image
does not have to be expensive.
Get your toll free number today!

NUMBER PORTING

Number porting supported.
Keep your existing phone number wherever you go.

Get your FREE account today and try it for yourself

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