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Hosted PBX
Your business phone system in the cloud
‘Hosted PBX’ is used to describe a phone system that is hosted in the cloud (or Internet) and
works via VoIP (Voice Over Internet Protocol).
Some benefits of Hosted PBX include being location independent, not needing equipment,
and being easy to manage. Add and remove phones when required, with minimal
configuration. Hosted PBX offers a significantly richer feature set compared to older on-premise deployments.
Self management portal
Configure the call flow via
our intuitive online management portal.
Easy to use – drag and drop web interface.
Flexible pricing
Combine different call plans.
pay only for what you use.
Scale up and down easily.
Easy to connect
Use an IP desk phone, smartphone or PC.
Connect from anywhere via the internet.
From your office, from home or overseas.
Hosted PBX
This is how it works
As a user of the system you can have multiple devices linked to your user object. These could be a Desk IP Phone, Smartphone, PC, or a few Desk IP Phones located in different places, such as one in the office and one at home.
Each device requires a Device License in our system and allows the flexibility of having one User object with one call plan linked to all devices
There are no phone lines– your number will never be busy again.
Number porting supported. Keep your existing phone number wherever you go.
Order new numbers from anywhere in Australia or overseas. Click here to view list of countries
Configure inbound call flow yourself. Point number to a user, menu, call queue or any other subject.
Our pricing structure is based on the number of people using a hosted phone system. The User License allows you to create a ‘user object’ in the call flow. The User object can then be linked to one or more SIP Devices and to the selected call plan. This allows users to have multiple devices like their Desk Phone, Smartphone and PC all linked to the same object in the call flow and the same call plan, making it easy for other people to reach you.
We offer various call plans, from basic timed call plans to fully unlimited. Our call plans allow users to make outbound calls at the rates defined in the plan. You can choose different call plans for different users in the system.
You can connect any compatible SIP (VoIP) equipment to the system. Each such device requires a Device License. These could be Desk IP Phones, Conference phones, Softphones on a PC or Smartphone, ATA adapters and other devices. Please have a look at our Equipment page to view the equipment we offer.
Flexible pricing structure
Company Starter
$7.95
per user/per month
Subscription breakdown:
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Call rates:
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Unlimited Saver
Most Popular
$18.95
per user/per month
Subscription breakdown:
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Call rates:
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Unlimited Plus
Special
$27.95
per user/per month
Subscription breakdown:
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Call rates:
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Prices AUD inc GST
Critical information summary (CIS)
* Fair use policy applies
** Limited time offer extended – valid for new accounts registered until 1st November 2019 and for the lifetime of those new accounts
To view our international call rates
FREE: Activation FREE: Advanced features
Australian based service
and support
Hosted PBX
Features & Benefits
of our platform
Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licenses and get it instantly activated.
You are now in true control of your business communications.
mPBX Feature Highlights
Call queue wallboard
Our queue wallboard allows you to monitor the status of your call queues in real time.
You can see how many callers are waiting in each of your call queues, how many agents are on call, the average wait time for each queue, and the number of missed and answered calls.
Our queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call.
Management will be able to monitor the performance of agents in real time, and make the necessary changes in the staff allocation to each of the call queues.
As with all of our features, there is nothing extra to pay for this new feature!
Call parking
You can now send calls to the predefined call parking slot and retrieve it from another phone in your business.
This feature was very popular with the older PBX systems, and due to high demand, we decided to introduce it with our cutting edge Cloud Telephony offerings.
With this new feature you can configure multiple parking slots, send and retrieve calls from each parking slot, and define what to do with the call if it was forgotten in the parking lot.
REST API and Web-hooks
We are working on creating flexible API for our customers to allow integration with various third party software packages like CRMs, Ticketing systems, etc
Call pickup groups
You can configure a group of users who are allow to pick up calls for each other. It is useful when somebody has called your colleague and you do not want to jump up from your desk
Call queue wallboard
Queue wallboard allows you to monitor the status of your call queues in real time. You can see how many callers are waiting in each of your call queues
Phone auto provisioning
You can now simply enter Yealink phone MAC address in the cloud PBX graphical web portal and phone will be able to pickup everything automatically
Global phone book
Centralised management of global phone books. You can now group all contacts into phone books and configure phones to display required phone book(s) for the user
DTMF prefix
Ask the caller to enter digits and get them displayed on your phone screen. This can be useful when you want your callers to enter account number or similar information before answering their call.
Hot desking
Move freely between desks and offices. Each user in the system can now login and logout of any connected VoIP phone. When logged in, VoIP phone is automatically linked to the User
Integration with Office 365
Add PSTN calling functionality to your Microsoft Teams users. Make and receive calls at our competitive rates. Use all of the cloud mPBX features together with Microsoft Teams.
Call parking
You can now send calls to the predefined call parking slot and retrieve it from another phone in your business. This feature was very popular with the older PBX systems and due to high demand
SRTP
Add security to your voice calls by using SRTP within the VoIPLine network. By enabling this feature you can allow for 2 way security that will prevent intruders listening to your important calls.
User performance reports
See who answers or makes the most calls, call duration, missed calls and more.
INBOUND NUMBER
You can order phone numbers from major capital cities in Australia, connect 1300/1800 number or order numbers from almost anywhere in the world. New number activation is instant. You can also port your existing…
Simultaneous ring
Your call can be forwarded to multiple telephone numbers simultaneously. This can also include our call confirm feature that will prevent the call from going to your mobile voicemail.
Voicemail to email
Any message that is left on your voicemail can be sent to you by email so you can listen to it from anywhere easily.
Time conditions
Calls can be diverted to different destinations based on time of day or days of the week. For example, calls can be diverted straight to voicemail after hours.
Ring group
Ring group allows you to set a number of users on your hosted mPBX to ring simultaneously. e.g. You can have a ring group for the sales department. Each phone in the department will ring when this group is called.
Call recording
Call recording feature can be enabled for inbound and/or outbound calls. Each recording is then emailed to the email address specified with information about caller ID, time, User name. We do not store recordings on our…
Announcement
When a call is connected, our system can play pre recorded greeting. After that it can play music to the caller while the call is being diverted to phones.
Voice menu
Interactive Voice Response (IVR) menu provides callers with a greeting and number of interactive options which allows them to be directed to the appropriate department, person or information (e.g. press 1 for sales, 2 for…
Queue
If you are unable to pickup a call immediately the call can be placed in a queue with your customized music on hold. Caller can be prompted to press 1 to leave a message during the wait.
Conference
You can now organise conference calls with unlimited number of participants along with regular conference calls. You could either provide them with special virtual number to dial, or simply dial their numbers from your VoIP phone and then transfer the call to…
CallerID prefix
Caller ID prefix is an add-on to caller ID shown on your IP Phone for incoming calls that go through the call flow. This prefix allows you to identify where the call is coming from (e.g. Sales: 03 9999 7999).
CallerID routing
Allows you to filter inbound calls based on their callerID (e.g. calls from NSW with prefix 02 would go to your Sydney office, while other calls will go to main queue).
Internal number
Each user in the system will be assigned short 4 digit number. You can call each other within the cloud PBX using short numbers.
Statistical Call Reports
Inbound Call Reports
You can select a date range and generate a report about all the inbound calls going to your business.
You will see statistics about how many calls were answered or missed and where those calls were coming from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis.
Outbound Call Reports
You can select a date range and generate a report about all the calls made by your business.
You will see statistics about how many calls were made and how many were answered, busy or not answered. You will see statistics regarding destination prefixes (e.g. calls to 613 – Victoria or 612 – NSW etc). You can also save the generated reports as PDF or CSV files for further analysis.
Daily Call Distribution
The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.
Hour of Day Call Distribution
The hour of day call distribution report shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you have a shortage of staff to handle calls, and determine when is a quiet time of day for your business.
Monthly
Monthly
Monthly Call Volume
The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.
International call rates
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