Phonecloud Hosted PBX
Elevate Your Business with a Cloud-Based Phone System
Flexible Pricing
Mix and Match Call Plans. Pay Only for What You Need. Scale Up or Down Effortlessly
Easy to connect
Stay Connected Anywhere: Use an IP Desk Phone, Smartphone, or PC. Access Your System from the Office, Home, or Anywhere in the World via the Internet.
Self management portal
Design Your Call Flow with Ease: Use Our Intuitive Online Management Portal. Enjoy a Simple Drag-and-Drop Web Interface for Effortless Configuration
This is how it works
Hosted PBX refers to a cloud-based phone system that operates over VoIP (Voice Over Internet Protocol), allowing businesses to manage their communication needs via the internet.
Phone Number
Say goodbye to busy lines – your number will always be available.
Keep your existing phone number, no matter where you go – number porting supported
Order new phone numbers from anywhere in Australia or around the world. Explore our list of supported countries
Take control of your inbound call flow. Easily direct calls to a user, menu, call queue, or any other destination
User Licence
Our pricing is based on the number of users utilizing the hosted phone system. The User License enables the creation of a ‘user object’ within the call flow, which can be connected to multiple SIP devices and assigned to a selected call plan.
This flexibility allows users to link various devices—such as their desk phone, smartphone, and PC—to the same user object and call plan, ensuring seamless communication and easy accessibility for colleagues and clients.
Device Licence
As a user of our system, you can link multiple devices to your user object, including a Desk IP Phone, Smartphone, PC, or even multiple Desk IP Phones located in different places, such as one in the office and one at home.
Each device requires a Device License, offering the flexibility to connect all devices to a single user object and call plan. This ensures seamless communication across all your devices.
Call Plan
We offer a range of call plans to suit your needs, from basic timed plans to fully unlimited options. Our flexible call plans enable users to make outbound calls at the rates specified in their chosen plan. You have the flexibility to assign different call plans to different users within your system, ensuring that each user has the plan that best fits their usage.
Sign up for your FREE account today and experience it for yourself
Flexible pricing structure
PAYG Starter
| Subscription breakdown: | |
| Australian local phone number | $ 1.05 |
| User licence | $ 4.90 |
| Device licence | $ 4.00 |
| Call plan subscription | $ 00.00 |
| $9.95 | |
| Call rates: | |
| Australian local & national calls | 9c per call |
| Australian mobile calls | 4.9c per min |
| 13 / 1300 calls | 22c per call |
| Other destinations |
Unlimited
| Subscription breakdown: | |
| Australian local phone number | $ 1.05 |
| User licence | $ 4.90 |
| Device licence | $ 4.00 |
| Call plan subscription | $ 11.00 |
| $20.95 | |
| Call rates: | |
| Australian local & national calls | Unlimited* |
| Australian mobile calls | Unlimited* |
| 13 / 1300 calls | 20c per call |
| Call plan subscription | $ 11.00 |
| Other destinations |
Unlimited
| Subscription breakdown: | |
| Australian local phone number | $ 1.05 |
| User licence | $ 4.90 |
| Device licence | $ 4.00 |
| Call plan subscription | $ 20.00 |
| $29.95 | |
| Call rates: | |
| Australian local & national calls | Unlimited* |
| Australian mobile calls | Unlimited* |
| 13 / 1300 calls | Unlimited* |
| Free calls to 50 + countries | Unlimited* |
| Other destinations |
Prices in AUD inc GST
Critical information summary (CIS)
* Fair use policy applies to all call plans and services
Australian based service and support
Optional extras
Webphone
A phone right in your browser. Manage calls, phonebook, queues, and more—all from your browser tab. Experience seamless communication without the need for additional hardware. Make and receive calls, transfer between queues, and access your contacts instantly. Stay connected and productive, no matter where you are. With just a browser tab, your phone system is always at your fingertips.
3rd Party Integrations
Seamlessly connect your phone system to CRM, service management, or any other web application. With API integrations, your phone system becomes an integral part of a more efficient and connected business ecosystem.
Call Recording Storage
Store your call recordings securely in your personalized cloud storage with the flexibility to customize which calls are stored and for how long. Easily search recordings by multiple parameters, and access them via links provided through webhooks. Plus, enjoy call recording-to-email functionality at no additional cost.
Looking for a Hassle-Free, Managed Hosted PBX System? Let us handle the tech, so you can focus on your business!
Sign up to start your Hosted PBX free trial today!
Hosted PBX
Features & Benefits of our platform
PBX Feature Highlights
- Our queue wallboard allows you to monitor the status of your call queues in real time.
- You can see how many callers are waiting in each of your call queues, how many agents are on call, the average wait time for each queue, and the number of missed and answered calls.
- Our queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call.
- Management will be able to monitor the performance of agents in real time, and make the necessary changes in the staff allocation to each of the call queues.
- As with all of our features, there is nothing extra to pay for this new feature!
- Manage your phone book directories from a central location.
- Create and access both global and personal phone books, hosted centrally and available across multiple devices.
- Easily manage phone book entries through the web portal and sync with your local device phone book.
- Say goodbye to manual configuration.
- Compatible with all Yealink IP handsets.
- Just select your phone model in the cloud PBX portal, enter the MAC address, and your phone will automatically retrieve its configuration.
Call recording storage
Keep call recordings in your personalized cloud storage with the flexibility to customize which calls to store and for how long. Easily search for recordings using multiple parameters such as date, caller ID, or call duration. Access links to recordings via webhooks for quick and convenient retrieval. Call recording to email functionality is included at no additional cost.
CRM integrations
Connect your Webphone to CRMs like HubSpot, Zendesk, Zoho, and more. Access CRM information directly during calls, enhancing customer interactions. Automate workflows and log call data seamlessly in your CRM for better tracking and management. Streamline your processes by integrating your communication system with your existing CRM.
Webphone
An app for making and receiving calls with advanced telephony features. Available directly in your browser and compatible with desktop systems: Windows, macOS, and Linux. Manage call queues efficiently and integrate seamlessly with CRMs. Enjoy additional features like call recordings, real-time analytics, and customizable call flows for a complete communication solution.
Web callback
With web callback, your website visitors can effortlessly contact you using a special widget. They simply enter their phone number and click 'Call Me.' The system will then dial the number using the call plan selected in your PBX. Once the visitor answers, the call is seamlessly connected to your support team, ensuring instant communication and a superior customer experience.
REST APIs
The REST API is designed to integrate seamlessly with various third-party software applications, such as CRMs, ticketing systems, and more. This allows external applications to query and interact with our cloud PBX and billing systems, enabling smooth data exchange, automation, and enhanced functionality within your existing business ecosystem.
Inbound SMS to email
Our innovative feature allows you to receive incoming text messages directly in your email inbox, ensuring you never miss an important message again. Please note that this feature currently supports Australian mobile numbers only. To take advantage of this feature, simply set it up with your Australian mobile number and start receiving text messages in your email inbox today.
Webhooks
Take your business communications to the next level with our Webhooks feature. This powerful tool enables you to configure your hosted PBX to send call event notifications to third-party applications, opening up a world of integration possibilities. Integrate with almost any CRM on the market, including popular platforms like Salesforce, HubSpot, and more
Real-time call monitoring
Listen in on live calls without interrupting the conversation Discreetly speak to agents during calls to provide guidance and support Use real-time feedback to improve agent performance and customer satisfaction By leveraging Call Monitoring, you can deliver exceptional customer experiences, drive business growth, and stay ahead of the competition."
Hosted PBX
Frequently asked questions
“What is PBX?
A Private Branch Exchange (PBX) is a telephony system that enables communication within a company and with the outside world. Traditional PBX systems rely on copper lines, which can be limiting in terms of capabilities and flexibility. They also tie you to a specific location, making it difficult to adapt to changing business needs.
Introducing Hosted PBX: The Next Generation of Telephony
Hosted PBX is a cloud-based telephony system that uses Voice over Internet Protocol (VoIP) to transmit voice communications over the internet. This innovative solution offers unparalleled flexibility, scalability, and features. By hosting your PBX in the cloud, you can:
- Break free from location constraints: Operate from anywhere with an internet connection
- Scale with ease: Open new offices or move locations without disrupting your communications
- Enjoy advanced features: Handle hundreds of simultaneous calls, smart routing, call recording, performance reports, and more
- Integrate with third-party systems: Seamlessly connect with CRM, ERP, and other business applications
- Stay ahead of the curve: Benefit from rapid software updates and new features as they become available
Upgrade to Hosted PBX and discover a world of possibilities for your business communications. Say goodbye to the limitations of traditional PBX and hello to a more flexible, scalable, and feature-rich solution.”
These functionalities are known as unified communications, encompassing a variety of communication methods including chat, video calls, screen sharing, conference calls, emails, and file transfers, utilizing multiple devices for interaction. With our hosted PBX service, you gain access to several unified communication tools such as video calling, conference calling, and email alerts. Additionally, we offer integration with Microsoft Teams, which expands your unified communications capabilities to include chat, screen sharing, file transfer, and additional features.
Certainly, there is no need to purchase a new phone number or abandon your current one when transitioning to a new hosted PBX provider. The vast majority of Australian telephone numbers can be effortlessly transferred into our system, allowing you to use them without limitations. Furthermore, any Australian number that we supply or that has been transferred into our service can also be moved to another provider, provided that the new provider agrees to accept the number.
You can continue to use your existing handset with a hosted PBX system by employing an Analog Telephone Adapter (ATA). This adapter transforms the analog signals from your phone into IP traffic, which can then be sent over the internet. Nonetheless, for optimal performance, we suggest upgrading to contemporary VoIP phones such as Yealink models, which offer HD voice quality and enable you to utilize the complete spectrum of features provided by the Hosted PBX.
To effectively utilize a hosted PBX system, only a minimal amount of bandwidth is necessary. A single channel (equivalent to one call) requires merely 80 Kbps (0.08 Mbps), and with the use of a compressed codec, this requirement can be reduced even further to just 0.03 Mbps. Consequently, an internet connection speed of 24 Mbps could potentially support over 300 simultaneous calls. However, it’s important to note that the quality of these calls is heavily dependent on the stability and reliability of your internet connection; hence, while high speed is not critical, consistency and dependability are paramount.
We offer a variety of solutions to ensure that you remain reachable even during internet outages. For instance, we can set up call forwarding to your mobile phone whenever your internet connection is down. This allows you to continue receiving calls seamlessly, independent of your internet connectivity.
Traditional phone lines typically utilize the G.711 codec, whereas hosted PBX systems are capable of supporting more advanced codecs such as G.722. The key distinction between these two codecs lies in their respective speech bandwidths: G.722 covers a broader range from 50 to 7000 Hz, compared to the 300 to 3400 Hz range of G.711. This wider bandwidth enables G.722 to deliver High Definition (HD) call quality.
We provide a 99.9% uptime Service Level Agreement (SLA) guarantee across all our systems. Our hosted PBX infrastructure is designed with full redundancy, ensuring that there are no single points of failure. To independently verify server uptime, we employ the services of hyperspin.com, an external monitoring company. For detailed information on our system’s uptime, please visit our system uptime page.
International call rates
International call rates
Only Direct, Premium CLI enabled routes
Enter the phone number you wish to call to find the rate
For example, to find the rate for a call to Barcelona, Spain: you need to enter the country code (34) as well as the area code (932). You can also simply enter the first 3-6 digits of the phone number you intend to call.
We also offer the following services to cover your most demanding requirements
1300 numbers
Visit 1300 page Projecting a professional image need not come with a high price tag. Secure your toll-free number today and enhance your business presence affordably!
1800 numbers
Visit 1800 page Experience simplicity with our straightforward plan at a single, clear rate. Activate your 1800 number today and streamline your communication!
Internet
Visit internet page Enjoy guaranteed voice quality through our robust NBN and On-Net Fibre connections, ensuring crystal-clear communication every time.
International inbound phone numbers
View more info Link phone numbers from over 50 countries globally, simplifying the process for your international customers to contact you with ease.
Voice Artist
View more info Elevate your client's experience with greetings that are professionally recorded, leaving a lasting, positive impression.
Number Porting
View more info Number porting is fully supported. Retain your current phone number and maintain continuity no matter where your business takes you.
Get your FREE account today and try it for yourself
If you have specific needs, allow us to craft a customised solution that aligns perfectly with your requirements.
We are eager to discuss your specific needs over a call and gain a thorough understanding of your requirements. Following this, we will furnish you with a comprehensive quotation. Additionally, we offer the creation of bespoke call plans, integration with third-party systems, and tailored setup configurations to develop a custom solution that meets your unique needs.
Hosted PBX free trial today!