Microsoft Teams Direct Routing in Australia
- Add Calling to Microsoft Teams Integrate calling functionality into Microsoft Teams, allowing users to make and receive calls directly within the platform, streamlining communication and boosting productivity.
- Keep your existing phone numbers
- Make and receive phone calls using Microsoft Teams
- Use advanced call routing features and reporting
- Seamlessly transition between collaboration tools, voice calls, and video conferencing—all within a single platform.
Connectivity for Microsoft Teams by Phonecloud
Microsoft Teams is an excellent tool for team collaboration. If you need an efficient way to communicate with the outside world—make or receive business calls, set up voice menus, manage call queues, record calls, and access detailed reports—our Microsoft Teams Direct Routing integration with a custom PBX solution is the perfect choice.
How it works
You can now use Microsoft Teams as your business phone system, making and receiving calls from any Teams-enabled device or computer. Create advanced call flow scenarios and benefit from competitive call plan offerings with Phonecloud.
Upgrade Microsoft Teams direct routing
with advanced PBX Features
Integrating Microsoft Teams with PBX offers more than just calling functionality for your Microsoft 365 users. It provides a complete business-grade feature set, including call recording to email, automated voice menus, call queuing, call parking, ring and hunt groups, time-based routing, and much more—all accessible from a single, user-friendly web portal.
Leverage all the unified communication features of Microsoft Teams, including video calling, screen sharing, group chat, instant messaging, document collaboration, and file transfer. At the same time, gain access to advanced call reporting, queue statistics, user information, and live call wallboards for enhanced business management and performance tracking.
Modern VoIP Hardware for Cloud Calling certified by Microsoft Teams
Take advantage of a state-of-the-art unified communications platform and enhance hardware flexibility. Allow your users to choose between physical desk phones or the Teams app with a headset.
Benefit from Microsoft Teams-certified Yealink handsets featuring large color displays, HD voice, POE support, and more. Alternatively, opt for the Jabra Evolve headsets with active noise cancellation, specially optimized for seamless Microsoft Teams integration.
Microsoft Teams Direct Routing
Frequently asked questions
All the features of Hosted PBX, including call transfer, custom caller ID, fax to email, caller ID routing, voice menus, call recordings, user performance reports, call queue wallboards, and much more, are available when using Microsoft Teams Direct Routing with Phonecloud.
We offer a variety of Microsoft Teams-certified handsets from Yealink. You can explore the available handsets by visiting the Equipment section of our website. Please note that Teams desk phones use proprietary Microsoft voice encoding, meaning that other VoIP phones are not compatible with Teams.
To use Microsoft Teams Direct Routing, you’ll need a Microsoft 365 subscription with an Enterprise E1, E3, or E5 license, along with the ‘Phone System’ add-on. A phone number is also required to make and receive calls. Additionally, you have the option to purchase Teams-compatible handsets, allowing you to make and receive calls without relying on software on your PC.
Have specific requirements? Let us customize a solution to meet your unique needs.
We’d be happy to schedule a call to discuss your requirements. Once we understand your needs, we’ll provide a detailed quotation. We can also create custom call plans, integrate with third-party systems, and tailor the setup to provide a solution that fits your specific needs.
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