For Call Centres

Building your own call centre? You’ve come to the right place!

There are two ways you can use our services for your call centre business. We can also assist you

with connecting your onsite dialer to our SIP trunk service.

Use our Hosted PBX or SIP Trunking service together with low call centre rates

With our flexible mPBX platform you can assign different call plans to each user in the system.

Below you can see our popular package deals. You are free to customise your subscriptions any way you like and save on monthly fees.

Company Starter

$7.95 per user/per month
Subscription breakdown:
Australian phone number $ 0.65
User license $ 3.95
SIP or MS Teams device License $ 3.35
Call plan subscription $ 0.00
$7.95

Call rates:
Australian local & national calls 9c per call
Australian mobile calls 4.9c p/min
13 / 1300 calls 25c per call

Prices AUD inc GST
Critical information summary (CIS)
* Fair use policy applies
** Limited time offer extended – valid for new accounts registered until 1st November 2019 and for the lifetime of those new accounts

To view our international call rates
FREE: Activation FREE: Advanced features

Australian based service
and support

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licenses and get it instantly activated.
You are now in true control of your business communications.

Full feature set available

Customisable outbound caller IDs

Use softphones or desk phones

Advanced reporting including statistics about inbound/outbound calls per agent

Easily scalable - Pay for what you use

Call recording

IVR Menus

Call Queues

Location independent - Agents can be anywhere in the world

Reliable connectivity for your onsite phone system or dialer

The call plans listed below are better suited to businesses that make a lot of calls that have a very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short – you will be better off paying per minute rather than per call. Please note that the prices below are per minute, but rated per second.

$9.95
Per channel per month
Guaranteed high quality caller ID enabled routes

Call Plans

inc GST

SIP BASIC

CALL CENTRE

SIP 50

CALL CENTRE

SIP 250

CALL CENTRE

SIP 250

CALL CENTRE

Australian landlines

Price per minute

Rated per second

2.9 ¢ p/min

2.2 ¢ p/min

1.9 ¢ p/min

1.7 ¢ p/min

Australian mobiles

Price per minute

Rated per second

13.9 ¢ p/min

8.8 ¢ p/min

7.7 ¢ p/min

5.5 ¢ p/min

13/1300

Per call

 

25 ¢ p/min

24 ¢ p/min

23 ¢ p/min

22 ¢ p/min

Minimum monthly spend

to Australian destinations

$0.00

$50.00

$250.00

$500.00

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with unbeatable offer.

Statistical Call Reports

Inbound Call Reports

You can select a date range and generate a report about all the inbound calls going to your business.

You will see statistics about how many calls were answered or missed and where those calls were coming from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis.

Outbound Call Reports

You can select a date range and generate a report about all the calls made by your business.

You will see statistics about how many calls were made and how many were answered, busy or not answered. You will see statistics regarding destination prefixes (e.g. calls to 613 – Victoria or 612 – NSW etc). You can also save the generated reports as PDF or CSV files for further analysis.

Daily Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

The hour of day call distribution report shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you have a shortage of staff to handle calls, and determine when is a quiet time of day for your business.
Monthly

Monthly Call Volume

The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.

International call rates

Canada - Ottawa$0.017 AUDChina - Beijing$0.046 AUD
Germany - Berlin$0.007 AUDGreece - Athens$0.148 AUD
Hong Kong$0.06 AUDIndia - New Delhi$0.051 AUD
Indonesia - Jakarta$0.062 AUDItaly - Milan$0.035 AUD
Japan - Tokyo$0.031 AUDMexico - Mexico City$0.037 AUD
New Zealand - Auckland$0.04 AUDUK - London$0.022 AUD
USA - New York$0.026 AUDVietnam - Hanoi$0.121 AUD

Enter the phone number you wish to call to find the rate


We also offer the following services to cover your most demanding requirements

1300/1800 NUMBERS

A professional image
does not have to be expensive.
Get your toll free number today!

INTERNET

Guaranteed voice quality via our NBN
and On-Net Fibre connections.

INTERNATIONAL INBOUND PHONE NUMBERS

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

VOICE ARTIST

A professional image
does not have to be expensive.
Get your toll free number today!

NUMBER PORTING

Number porting supported.
Keep your existing phone number wherever you go.

Get your FREE account today and try it for yourself

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